Legal
Plain language first, full legal detail underneath. Here's exactly what we collect, why we collect it, and the choices you have over it.
At a Glance
Information you give us directly, plus what's generated when you open an account or use our services.
Optus Finance has never sold customer data to third parties and never will.
Encryption, access controls, and monitoring designed to meet federal banking security standards.
You can review, correct, limit, or request deletion of your information at any time.
We collect information in three ways: what you give us directly, what we receive from your use of our products, and what comes to us from outside sources like credit bureaus.
| Category | Examples | Source |
|---|---|---|
| Identity & contact | Name, address, date of birth, Social Security number, phone, email | You, directly |
| Financial | Income, account balances, transaction history, credit history | You, our systems, credit bureaus |
| Account activity | Deposits, withdrawals, transfers, payment patterns | Our systems |
| Device & usage | IP address, browser type, login timestamps, app interactions | Automatically collected |
We use your information to open and service accounts, process transactions, and meet our obligations as a federally regulated bank. Specifically, we use it to:
What we don't do: we don't use your account activity to build advertising profiles, and we don't sell it to data brokers.
Our website and mobile app use cookies and similar technologies to keep you signed in, remember preferences, and understand how our digital tools are used so we can improve them.
You can control non-essential cookies through your browser settings at any time.
We maintain administrative, technical, and physical safeguards designed to meet federal banking security standards, including:
No system is completely immune to risk, and we'll notify you promptly, as required by law, if an incident affects your information.
You have real control over your information. At any time, you can:
Request a copy of the personal information we hold about you.
Ask us to fix inaccurate or outdated information on file.
Opt out of the non-essential sharing described in this policy.
Ask us to delete information we're not legally required to keep.
To exercise any of these, contact us using the details at the bottom of this page. Some information must be retained to meet banking recordkeeping laws even after a request.
Our services are intended for individuals who are at least 18 years old, or who hold an account with a parent or legal guardian as co-owner. We do not knowingly collect personal information from children outside of that context. If you believe a child has provided us information without appropriate consent, contact us and we'll address it promptly.
We may update this policy as our products, technology, or legal obligations change. When we make material changes, we'll post the updated policy here with a new "last updated" date and, where required, notify you directly. We encourage you to revisit this page periodically.