Legal
The agreement between you and Optus Bank for using our accounts, website, and mobile app — plain language first, full legal detail underneath.
At a Glance
For keeping your login secure and for the accuracy of the information you give us.
Every fee that applies to your account is spelled out before you open it, never hidden.
We'll always notify you before a material change takes effect.
We aim to resolve issues directly first; some disputes go through arbitration.
By opening an account, or by accessing our website or mobile app, you agree to these Terms & Conditions. If you don't agree with them, please don't use our services.
These terms work alongside — and don't replace — the specific account agreement, rate sheet, and disclosures you receive when you open an account. Where those documents are more specific, they govern.
To open an account with Optus Bank, you must:
You're responsible for keeping your account information current and for safeguarding your login credentials. Notify us immediately if you suspect unauthorized access.
You agree to use your accounts and our digital tools only for lawful purposes. You may not:
Heads up: we may suspend or close accounts used in ways that violate these terms, consistent with applicable banking regulations.
Fees that apply to your account — things like overdraft, wire transfer, or paper statement fees — are disclosed in your account's fee schedule before you open it.
| Fee type | When it applies |
|---|---|
| Overdraft | Transaction posts when available balance is insufficient |
| Wire transfer | Domestic or international wire sent or received |
| Stop payment | Requesting a check or transfer be stopped after issue |
| Paper statement | Choosing mailed statements over e-statements |
We'll give you advance notice before any fee increases or new fees take effect, as required by law.
By using our online and mobile services, you consent to receive account disclosures, statements, and notices electronically instead of on paper. You'll need:
You can withdraw consent to electronic delivery at any time by contacting us; some services may require paper delivery fees if you do.
The Optus Bank name, logo, website, and app — including their design, text, and code — are owned by Optus Bank, Inc. and protected by copyright and trademark law. You may not copy, modify, or distribute any part of them without our written permission.
You retain ownership of any content you submit to us (like a support message), but grant us permission to use it to respond to you and improve our services.
We work hard to keep our services accurate and available, but we provide them on an "as is" basis. To the extent permitted by law:
If you have a concern, we want the chance to make it right first — contact our customer service team and most issues are resolved directly.
Reach our team by phone, email, or in branch to describe the issue.
Unresolved issues are escalated to a dedicated resolution team.
Certain disputes not resolved directly are subject to binding arbitration, as detailed in your account agreement.
Nothing here limits rights you have under federal consumer protection law.
You may close your account at any time, subject to settling any outstanding balance. We may close or suspend an account for inactivity, suspected fraud, or violation of these terms, with notice as required by law.
These terms are governed by the laws of the State of South Carolina and applicable federal banking law. If any provision is found unenforceable, the rest of these terms remain in effect. We may update these terms from time to time; material changes will be posted here with a new "last updated" date and, where required, sent to you directly.